Refund policy

At HeyASD, we believe comfort is connection. Every product is created with care, intention, and lived experience, so you can shop knowing it was designed with autistic adults in mind. Our returns process reflects those same values: simple, fair, and calm, while making sure we can sustainably keep serving our community.

Comfort & Care Policy

Our sensory blankets and calming pillow are chosen and made for softness and quiet, using sensory-considered materials and finishes. The book, The Unmasking Years, comes as an instant digital download or a paperback printed just for you.

Sensory experiences are personal. What feels soothing to one person can feel different to another, and while we stand by the quality of everything we make, we can’t guarantee universal sensory compatibility.

We gladly replace or refund anything that arrives damaged, faulty, or not as described. For a change of mind or a personal sensory preference, we’re not able to accept returns: physical items can’t be resold once opened or used for hygiene reasons, paperbacks are printed to order, and digital downloads can’t be returned once sent.

What Qualifies

  • Damaged, faulty, or incorrect items are eligible for a replacement or refund.
  • Orders lost or damaged in transit will be reviewed case by case.

Timeframe

Please report any issue within 30 days of delivery. Claims outside this window may not be eligible.

How to Start

  1. Contact us with your order number.
  2. Briefly describe the issue and attach clear photos where relevant (the item, and the packing label).
  3. We’ll review promptly and confirm the next step.

Non-Returnable Situations

  • Change of mind, or an item that just doesn’t feel right for you.
  • Opened or used blankets and pillows, for hygiene reasons (unless faulty).
  • Made-to-order paperbacks and digital downloads (unless faulty).

Shipping Costs

  • If we’re at fault (damage, fault, or the wrong item), your replacement or refund is fully covered.
  • For any approved return outside those cases, return postage is the customer’s responsibility and must be agreed with us first.

Why These Boundaries Exist

Our products are made by and for autistic adults, to offer accessible, sensory-considered comfort. Because we can’t offer try-ons, and many items are either printed to order or personal-use, these boundaries help us keep pricing fair and production ethical while supporting our community long-term.

Who We Serve

HeyASD exists to serve autistic adults. Our products, language, and mission are designed with their needs and experiences at heart. If you’re buying for someone else, please do so with care and understanding: this space was built for our community.

Need help? Contact us — we’re here to help, calmly and clearly.