Frequently Asked Questions (FAQ)

We’ve gathered some of the most common questions from our community to make things easy. Whether you’re wondering about shipping, delivery times, or how to care for your items, you’ll find quick answers below. Every product is made with care — and if you’d like more detailed care information, you can visit our Care Instructions page.

When will I get my order?

We know waiting for your order can be exciting and we do our best to get it to you quickly. Most orders leave our hands within 1–3 business days, and you’ll receive an email with a tracking link as soon as it’s on the way.

Delivery times vary depending on your location. You can track your order here any time to see where it’s up to and expected delivery date.

How much does shipping cost?

We offer free shipping on all orders over $75. For smaller orders, shipping is calculated at checkout, which is usually just a few dollars. Every order includes tracking, and we ship quickly so you’re never left wondering where your order is.

How do I care for my HeyASD products?

Each product is made with care and designed to last, whether it’s an awareness t-shirt or hoodie, sensory blanket or calming wall art. For detailed care instructions for all product types, visit our Care Instructions page.

Where do you ship from?

We ship from trusted fulfilment partners across the United States and Mexico to ensure your order arrives safely and as quickly as possible, no matter where you are in the world.

Can I return or exchange an item?

We want you to love what you ordered. Please visit our Returns & Refund Policy page for full details.

Still have questions?

We’re here to help. Contact us and we’ll get back to you as soon as we can.

T-Shirts
What makes your autism t-shirts different?

Our autism t-shirts are created by autistic adults, with lived experience guiding every design choice. Rather than relying on slogans or performative awareness, they reflect autism understanding through thoughtful, everyday design.

• Designed from an autistic perspective, not mass-market fashion
• Tag-free construction with printed care information
• Soft, breathable cotton chosen for everyday wear
• Clean layouts and considered messaging
• Made to be worn in real life — not explained

They’re designed to feel considered, respectful, and wearable.
Are these autism t-shirts only for autistic adults?

These t-shirts are designed primarily for autistic adults, by someone who is autistic.

• Created with autistic adults in mind first
• Also chosen by allies, partners, and family members
• Adult, respectful language — never infantilising
• Designed for daily life, not campaigns or novelty
• Identity-affirming rather than “awareness merch”

They’re made to reflect autistic identity — without speaking for you.
What messages are on your autism t-shirts?

Our designs focus on identity, dignity, and lived experience.

• Messages like “You Are Enough,” “Autistic & Human,” and “Different Is Beautiful”
• No puzzle pieces or medicalised language
• Subtle enough for everyday wear
• Meaningful without being loud or performative
• A mix of minimalist, vintage, and art-led styles

Each design is meant to resonate — not explain.
Are your t-shirts suitable for everyday wear?

Yes. Our t-shirts are designed for regular, everyday use.

They feature soft cotton fabric, tag-free construction, and relaxed fits intended to feel comfortable across different settings — whether you’re at home, out, or just going about your day.

Comfort and sensory needs vary from person to person, so we focus on thoughtful design rather than one-size-fits-all claims.
What sizes and fits do your autism t-shirts come in?

• Sizes typically range from S to 3XL (expanded based on feedback)
• Unisex relaxed fit — not tight or restrictive
• Heavy-weight fabric with natural drape
• Fit guides included on each product page

Designed with real bodies and real preferences in mind.
Are these t-shirts something I could give as a gift?

Yes. Many people choose our t-shirts as meaningful gifts.

  • Designed by autistic adults
  • Free from stereotypes or novelty messaging
  • Adult, wearable designs suitable for daily life
  • Thoughtful rather than performative
  • Shipped with care

If you’re looking for ideas, explore our  Gift Guide for Autistic Adults or browse bestsellers in our Gifts for Autistic Adults Collection.

Hoodies
What makes your autism awareness hoodies different?

Our autism awareness hoodies are created by autistic adults, with lived experience guiding the design. Rather than relying on slogans or symbols, they reflect awareness through thoughtful, everyday design choices.

• Designed from an autistic perspective, not mass-market fashion
• Clean, minimal designs without loud graphics or gimmicks
• Awareness expressed through authorship, not performance
• Made to be worn in real life — not explained
Are your hoodies suitable for autistic adults?

Yes. These hoodies are designed specifically with autistic adults in mind.

• Created by autistic adults
• Intended for everyday wear, not campaigns or novelty
• Adult, respectful designs without infantilising language
• Suitable for public, home, or low-key daily use

They’re made to reflect identity without speaking for you.
How are these different from regular hoodies?

Our hoodies differ from standard hoodies through considered, lived-experience-led design choices shaped by autism awareness.

• Tag-free construction with care information printed directly on the garment
• Simpler builds with fewer unnecessary details
• Clean design lines and reduced visual clutter
• No slogans, symbols, or performative messaging
• Created by autistic adults, from lived experience rather than assumptions

They’re designed for everyday wear that reflects autism awareness and understanding through design.
Are your hoodies considered sensory-friendly?

Comfort and sensory needs vary widely from person to person. While our hoodies include comfort-conscious design choices — such as tag-free construction and simple finishes — we don’t label them as universally sensory-friendly.

Our designed with autistic lived experience in mind, but individual comfort will always depend on personal preferences and sensitivities. If you’re specifically seeking a sensory-friendly hoodie, we recommend reviewing the product details carefully to ensure it aligns with your individual needs.
Could these hoodies be a good gift for an autistic adult?

Yes. Many people choose our hoodies as meaningful gifts because they’re created with care and lived understanding.

  • Free from stereotypes or novelty messaging
  • Designed to feel adult and appropriate
  • Suitable for regular, everyday wear

All our hoodies are tag-free, warm, and designed for everyday comfort. Visit our Gift Guide for Autistic Adults for inspiration or explore the Gifts for Autistic Adults Collection to shop directly.

Hats
What are autism hats?

Autism hats are everyday hats created with autistic adults in mind. Rather than novelty or costume-style awareness items, they focus on wearability, comfort, and identity.

At HeyASD, our hats are designed by autistic adults and may include calm messaging, minimal embroidery, or boundary-setting phrases — all intended to fit naturally into real life, not stand out unless you want them to.
Are your hats sensory-friendly?

Comfort preferences vary widely from person to person. While we don’t claim universal sensory-friendliness, our hats are designed with comfort-conscious choices such as soft fabrics, adjustable fits, and simple construction.

Details like unstructured crowns, breathable materials, and minimal internal finishes are chosen to reduce irritation for many wearers, while still acknowledging that individual needs differ.
What does the “Please Be Patient, I’m Autistic” hat communicate?

This design is intended as a quiet boundary-setting tool. It allows the wearer to signal that they may communicate, move, or respond differently — without having to explain themselves.

Some people wear it for clarity in public spaces; others find it helps reduce pressure or misunderstandings. Like all our designs, it’s optional, personal, and meant to be worn on your terms.
Can hats be helpful for comfort or regulation?

For some autistic adults, hats can offer a sense of predictability or ease in busy environments — whether that’s shielding from light, reducing sensory input, or simply feeling more “held” when out in the world.

We avoid framing hats as tools or solutions. Instead, they’re everyday items that may support comfort as part of someone’s personal routine.
Are these hats only about awareness or advocacy?

No. While some designs reference autism awareness or acceptance, many are simply about autistic self-expression and comfort.

Whether you want something subtle, something affirming, or something that gently sets expectations, our hats are designed to support choice — not performance or obligation.