Frequently Asked Questions (FAQ)

We’ve gathered some of the most common questions from our community to make things easy. Whether you’re wondering about shipping, delivery times, or how to care for your items, you’ll find quick answers below. Every product is made with care — and if you’d like more detailed care information, you can visit our Care Instructions page.

When will I get my order?

We know waiting for your order can be exciting — and we do our best to get it to you quickly. Most orders leave our hands within 1–3 business days, and you’ll receive an email with a tracking link as soon as it’s on the way.

Delivery times vary depending on your location. You can track your order here any time to see where it’s up to.

How much does shipping cost?

We offer free shipping on all orders over $75. For smaller orders, shipping is calculated at checkout — usually just a few dollars. Every order includes tracking, and we ship quickly so you’re never left wondering where your parcel is.

How do I care for my Hey ASD products?

Each product is made with care and designed to last, whether it’s a sensory-friendly hoodie, calming wall art, or a thoughtful puzzle. For detailed care instructions for all product types, visit our Care Instructions page.

Where do you ship from?

We ship from trusted fulfilment partners across the United States and Mexico to ensure your order arrives safely and as quickly as possible, no matter where you are in the world.

Can I return or exchange an item?

We want you to love what you ordered. Please visit our Returns & Refund Policy page for full details.

Still have questions?

We’re here to help. Contact us and we’ll get back to you as soon as we can.

T-Shirts
What makes your autism t-shirts sensory-friendly?

• Tag-free labels and soft, breathable cotton
• No itchy seams or stiff printing
• Designed for everyday comfort — even during shutdowns or overwhelm
• Not too tight, not too loose — just right for sensory-sensitive wear
• Available in calming colors and inclusive sizes

They’re made to feel good — physically, emotionally, and socially.
Are these autism t-shirts only for autistic adults?

• Designed *primarily* for autistic adults, by someone who is autistic
• Also popular with caregivers, educators, and allies
• Many customers wear them to therapy, advocacy events, or daily life
• Language and designs are respectful — not infantilizing
• Every shirt is identity-affirming, not just awareness-themed

Made for self-expression — not stereotypes.
What messages are on your autism t-shirts?

• Empowering phrases like “You Are Enough” and “Autistic & Proud”
• Affirmations of identity, calm, and confidence
• No outdated puzzle pieces or medicalised language
• Subtle enough for everyday wear, meaningful enough to spark connection
• Options include vintage styles, minimalist text, or artistic designs

Each shirt tells a story — yours, without compromise.
Are your t-shirts suitable for daily wear?

Yes our autism t-shirts are made from soft, tag-free, breathable fabric, perfect for sensory-sensitive days or just everyday comfort. The inclusive designs help you express yourself without sacrificing how you feel in your clothes.
What sizes and fits do your autism t-shirts come in?

• Sizes range from S to 3XL (more added based on feedback)
• Unisex relaxed fit — not tight or rigid
• Fabric is mid-weight and drapes naturally
• Fit guides included for each product to help you choose confidently

Designed with real autistic bodies — and comfort needs — in mind.
Are these t-shirts something I could give as a gift?

• Absolutely especially for autistic loved ones who value comfort and care
• Popular for birthdays, holidays, or sensory-friendly self-gifting
• Designs that uplift without being cheesy or corporate
• Shipped with care and optional gift notes
• Show your support through something wearable and thoughtful

Our autism tees are soft, tag-free, and full of empowering messages. Find thoughtful suggestions in our Gift Guide for Autistic Adults or browse bestsellers in our Gifts for Autistic Adults Collection.

Hoodies
What makes your autism hoodies sensory-friendly?

• No tags, scratchy materials, or harsh textures
• Soft, midweight cotton blend for all-day comfort
• Relaxed fit that doesn’t cling or restrict movement
• Subtle colors and calming designs — no loud graphics
• Thoughtfully chosen fabrics for lower sensory load

Built for warmth and regulation — without compromising comfort.
Are your hoodies suitable for autistic adults?

• Yes — our hoodies are designed specifically with autistic adults in mind
• Prioritize softness, predictability, and calming visuals
• Ideal for daily wear, sensory recovery, or cold-weather layering
• Respectful designs without infantilizing slogans
• Trusted by autistic customers who value both comfort and dignity

You deserve clothing that understands *your* needs — not just “awareness.”
How are these different from regular hoodies?

• Designed from a neurodivergent perspective, not mass-market fashion
• Less visual clutter, softer inner lining, no sensory triggers
• Sizing that considers autistic preference for looser fits
• Designs that spark identity and connection, not cringe
• Made with lived experience, not assumptions

It’s more than a hoodie, it’s a sensory-safe space you can wear.
What styles of autism hoodies do you offer?

• Minimalist affirmations like “Please Be Patient, I Am Autistic”
• Retro-style prints with empowering messages
• Gender-neutral options in calming, earthy tones
• Vintage designs for self-expression without overwhelm
• Cozy enough for shutdown days, stylish enough for daily errands

Whether you want subtle or statement, we’ve got you covered.
Are these hoodies comfortable for everyday sensory needs?

Absolutely. Our autism hoodies are made from tag-free, soft-touch fabrics that feel good all day long — whether you’re at home, outside, or navigating busy environments. They’re designed to reduce irritation and support calm.
Could these hoodies be a good gift for an autistic adult?

Absolutely. They’re tag-free, warm, and designed for everyday comfort. Visit our Gift Guide for Autistic Adults for inspiration or explore the Gifts for Autistic Adults Collection to shop directly.

Hats
What are autism hats?

Autism hats are caps, beanies, or bucket hats designed with autistic needs in mind. They often feature soft, tag-free materials, adjustable fits, and identity-affirming designs such as gentle messaging or awareness symbols. Some also include communication cues, like “Please Be Patient, I Am Autistic,” to support social interactions.
Are there sensory-friendly hats for autistic adults?

Yes, sensory-friendly hats are available for autistic adults who are sensitive to texture, pressure, or tags. These hats are typically made from soft fabrics, avoid internal labels, and offer flexible sizing to reduce discomfort. Some designs are lightweight and unstructured to prevent pressure on the head.
What does the “Please Be Patient, I Am Autistic” hat mean?

This hat features a message intended to help others understand that the wearer may communicate, move, or respond differently. It promotes self-advocacy and can help reduce misunderstandings in public settings. For some, it’s a confidence tool; for others, it provides a sense of safety.
Can hats help with sensory regulation?

Yes. For some autistic individuals, wearing a hat can reduce environmental input by shielding from bright lights, wind, or visual clutter. The gentle pressure or coverage of a beanie may also create a grounding effect, similar to a weighted item, helping with emotional or sensory regulation.
Are autism hats only for awareness and acceptance?

No. While some autism hats feature awareness and acceptance messaging, many are made simply for comfort and autistic self-expression. Whether someone wants to advocate, stay low-key, or just feel at ease, autism-friendly hats can meet both sensory and emotional needs.