Shipping policy

Shipping Information

Shipping is free, worldwide, on everything we sell — our sensory blankets, the calming sensory pillow, and the paperback edition of The Unmasking Years. There’s no minimum to reach and nothing to add at checkout.

Most physical orders are made and packed within 1–3 business days. You’ll receive an email with a tracking link as soon as your order is on its way.

Estimated Delivery Times

After dispatch, please allow for the following typical delivery windows for blankets and the pillow:

  • USA: 1–8 business days
  • Australia: 4–9 business days
  • New Zealand: 5–12 business days
  • Canada & Europe: 5–12 business days
  • Rest of world: 10–20 business days

These are standard time frames based on customer experience. Actual delivery may vary slightly depending on location and carrier capacity.

The Unmasking Years

How the book reaches you depends on the format you choose:

  • Digital (PDF + EPUB): delivered instantly. Your download link arrives by email the moment your order is confirmed, with no shipping involved.
  • Paperback: printed to order, then posted with free worldwide shipping. Because each copy is printed fresh rather than kept in a warehouse, allow around 2–3 weeks for most countries, and up to 3–4 weeks for places like Canada and New Zealand.
  • Bundle: the download link arrives instantly, with the paperback following in the post.

Shipping Costs

  • Free tracked shipping on every order, worldwide.
  • No minimum spend, and nothing added at checkout.

Tracking

Every physical order includes tracking where available. You’ll receive a tracking link by email as soon as your order ships. You can also track your HeyASD order here.

International Shipping

We ship worldwide, with the exception of Cuba, Iran and North Korea.

Returns and Exchanges

We want you to be happy with your order. If your blanket or pillow arrives damaged or defective, or you receive the wrong item, please contact us within 30 days of delivery and we’ll gladly replace it. Digital downloads and made-to-order paperbacks can’t be returned unless they arrive defective. Full details are on our Returns & Refund Policy page.

To start a return or replacement, contact us with your order number and clear photos where applicable, and we’ll confirm the next step.

Questions?

If you need help with your order or have any concerns about delivery, please contact us and we’ll be happy to help.